Shipping and Returns

We ship our products to 240 counties worldwide within days of harvest pure and straight from Ceylon. (Sri Lanka)

You could check the shipping rate to your country by adding a product to your shopping cart and selecting the country.

Once an order is placed with us, the online tracking information will be emailed to you within two working days. The shipment will be delivered to your doorstep within 3 - 7 working days if not held by customs at your end.

By placing an order with Druera, you acknowledge that you have read and agreed with our policies below.

Shipping method: Druera will select either FedEx, DHL, or UPS to ship your orders.

Shipping Rates: The fees for each shipment will be based on the weight of the shipment, including packaging.

We can ship your order to 240 countries listed in our shopping cart. Remember that you are responsible for any taxes, duties, or customs fees your local government charges.

International customers are responsible for all local import fees and duties associated with your order. Check with local authorities for applicable taxes, duties, and/or customs delays before placing your order. We are not responsible for any of these fees or delays.

Some countries restrict certain imports, and some of these imports are banned altogether. Please check with your local authorities before placing an order.

While we can refund the merchandise cost if an item is returned to us due to import restrictions, we cannot refund the shipping and handling charges. In some cases, customs officials will confiscate the restricted items, and we cannot refund the merchandise or the shipping and handling costs.

Cancellation Policy

Druera's goal is to provide the fastest possible service to its customers. Orders are automatically processed shortly after they are received to accomplish this goal. We currently cannot guarantee that we will be able to cancel your order.

We recommend that all guests wishing to cancel an order do so within one hour of the original placement. If your order has not been canceled within this timeframe, it could already be on its way to you.

Return Policy

Customer satisfaction is our primary goal. We hope you enjoy your experience at Druera. However, if for some reason you are not satisfied with a product, please email us at sales@druera.com within 30 days of receiving the merchandise for return authorization. Once approved, you will be given a return authorization number. Unauthorized returns and refused items will not be accepted for refunds.

Shipping charges, other shipping related duties and/or other taxes incurred on our end for the return will also be deducted from your refund. Please pack the item in its original packaging (unused) and send it back to us with the shipping charges you prepaid. Mark on the box "RETURN TO VENDOR."

Upon receipt of the return, we will only credit your credit card for the merchandise cost. Please note that the original and return shipping charges are non-refundable. Because of their perishable nature, all food and/or beverage items are also non-returnable and non-refundable. We reserve the right to refuse returns not sent back within one week of authorization. Please note that REFUSED SHIPMENTS will not be refunded.

Backorders

In cases where items in your order are unavailable/out of stock, the item(s) will be back-ordered. We will ship these items to you as soon as they are available at NO COST. Should the item(s) be unavailable for an indeterminate period (or if they are unavailable for more than 2 weeks), we reserve the right to cancel the backordered items and REFUND you the cost of the unavailable items.

If a backorder causes your order to be sent in more than one shipment, we pay regular Ground shipping on all shipments following the original order (excluding international orders).

Problems with Order Processing

We at Druera are dedicated to processing your order as quickly as possible. Some factors that may delay order processing are:

  • Credit Card
    If there are problems processing your credit card, we will attempt to contact you. We cannot be held liable for the order if we do not receive a response within a reasonable time.
  • Shipping Address
    (The address provided may be incomplete or incorrect, or you have only given us a P O Box address)

We will always contact you should the processing of your order be delayed in any way.

Please get in touch with us if you do require any further clarification.

Thanking You

DRUERA

Telephone: +1 844 437 8372

 

Based on 4035 reviews
92%
(3701)
6%
(227)
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L
Ceylon Cinnamon Powder
Lisa B. (United States)
Cinnamon GOOD, Plastic packaging NOT GOOD

I love that the cinnamon is tested for lead, but the cinnamon powder and all the other spices I received were in plastic jars. The Cinnamon sticks come individually wrapped in plastic! I transferred everything to mason jars but I find it somewhat annoying that they are concerned about one toxin but ignore the other.

Thank you for the review. All our plastic jars food-grade and 100% recycalable. We are unable to use glass due to excessive weight which will result in the courier costs from Ceylon being more expensive than the item purchased.

A
Ceylon Cinnamon Powder
Alcy P. (Saudi Arabia)
Excellent product

I always buy cinnamon for many years now is the best.

p
Nutmeg
priti p. (United States)

Nutmeg quality is really good

W
Ceylon Cinnamon Sticks
Walley (United States)
Outstanding Cinnamon Sticks

I had read a previous review where they were using the sticks in tea. Talk about outstanding flavor. I use them in my Earl Grey every morning. I cannot see having a cup of tea without having a flavorful cinnamon stick from you in it. I also make sun tea Earl Grey with a stick in it. It is excellent. I have never tasted such good cinnamon sticks before. Thank you so much. So fresh so good. I'm addicted.

W
Ceylon Cinnamon Powder
William M. (United States)
CINNAMON

Excellent product and fast shipping !

The best

The best cinnamon on the market, pure with nothing added. I you are wanting cinnamon then Ceylon produced the best in the world.

R
Samahan Tea
Robin G. (Switzerland)
Samahan Tea

Erverything perfect ! thanks

C
Black Pepper Powder
Cathy O. (United States)
Best Black Pepper

The taste of the black pepper powder is amazing! I will never go back to regular black pepper. Can’t go wrong with thins purchase!

M
Nutmeg Powder Shaker
Magdolna B. (Canada)
Nutmeg shaker uses

We use the nutmeg shaker for easier spice adding for good dishes. Give a little to potato puree, and cream soups. Before we grated some from a whole nutmeg, and sometimes forget it, because the grating is a little more trouble.
But the already grated/powdered nutmeg it is only a move with the hand, to shake it onto the puree, and mix it, so easier give that little extra taste to the potato puree f.e.

I love cinnamon. I had been looking for cinnamon shampoo, but was unable to find one that smelled good. This one smells great, but the scent doesn't last as long as I like. I decided to purchase their cinnamon leaf oil. Its incredible. I added a drop to the other products I purchased and it all smells great and lasts a long time, but if you decide to do this you should spot test on your skin as the oil can be too much for some people. All it took for me was one extra drop to be fully satisfied with the scent. Everybody's different. I have purchased shampoo and conditioner which is great for my scalp. I also purchased shower gel, lotion, and cinnamon oil. I love my purchases. I intend to use my cinnamon oil to try and create other scents by blending other oils such as vanilla and orange. I highly recommend this company. The products show up very well packaged with no leaking. I will be purchasing other products.

T
Ceylon Cinnamon Sticks
Tina B. (United States)
Great product!

Taste great in tea!

P
Golden Tips Tea
Paul Z. (United Kingdom)
Golden Tips White Tea

I bought loose and bag tea and both are excellent products. Overseas delivery was quick and reasonably priced and I shall use this 5 star company again.

K
Pure Ceylon Cinnamon Tea Bags
Kay A.E. (United States)

This is the only way to have cinnamon tea. I make it along with my usual tea. The flavor is great for a morning tea. Since Cinnamon will not stir in the tea bags are perfect.

M
Cloves Spice
Magdolna B. (Canada)
Received it very fast

Thank you, I was very pleased of getting the order so fast, and now glad to make good teas with these cloves.

B
Ceylon Cinnamon Sticks
Bagface55 (United States)
Excellent product

Makes a damn good cinnamon Tea and the flavor is better than that cassia garbage

Great product fast delivery.

M
Ceylon Cinnamon Powder
Milan F. (United States)
Milan

Excelent product.

This is the best spicy cinnamon sope. The shampoo is great, too.

O
Ceylon Cinnamon & Green Tea Bags
Oliver H. (United States)

Excellent

T
Ceylon Cinnamon Powder
Terese L. (United States)
The Best

I've tried other sources over the years that claimed to be Ceylon cinnamon but the quality proved them wrong. The texture was gritty and the taste was not mild and satisfying. This is the only one I will use now. It's an excellent gift also, I've found

Excellent

It is the only cinnamon I will use.

Top Quality and Purity!

Love DRUERA pure ceylon cinnamon products!! They are clean, chemical free, true and real, and strong. They are effective in supplying the health benefits to my body that I need. Thank you for a great company and the family-owned locations that provide such vital supplements!!

D.B.

Clove Soap Handmade 3.5 Oz ( 100 Grams )

Nice scent and gentle on the skin. I love this.

D
Ceylon Cinnamon Powder
Dave (United States)
Well worth it

Excellent product, great value for the money. Shipping was quick, considering the distance.

N
Ceylon Cinnamon Powder
Nara R. (Italy)
Top of the range

I purchased the cinnamon powder and I can confirm the high quality of the product. Cinnamon has a delicate aroma and is very pleasant to the taste. The supplier also guaranteed the absence of heavy metals, such as lead, by providing me with the laboratory analysis report; this attests to their professionalism and reliability.