Customer Reviews
The aluminum seal was off and torn apart under the cap of the vanilla bottle. When I emailed customer service for a replacement, they said "This happens at times as the alu foil does not adhere to glass bottle very well".
Well, the foil wasn't just "not adhered" it was torn and in pieces. Clearly tampered with.
They did not offer to replace the product. Needless to say, it was an expensive throw away.
We also ordered the cinnamon but being the 1st time ordering from this company and the problem with the vanilla we were un comfortable using the cinnamon, so that was thrown out as well.
Thank you for bringing this to our attention. We apologize for the issue with the aluminum seal on your vanilla powder. We understand your concerns and we assure you that this is not a common occurrence. We would be more than happy to send you a replacement for the product. Please let us know if that would be satisfactory.
We value your business and we hope to restore your trust in our products. Thank you for your feedback and for giving us a chance to make things right.
I use it instead of the vanillinsugar in cooking and baking. Before, I made my own vanilinsugar in a small bottle, and decided to try this, just the vanilla powder, and it works fine. Hope, that this vanilla bottle will not change as other glass bottles changed into plastic containers.
His is a great product Great Flavor
I promise you've really never tasted vanilla this potent, and a small spice jar filled to the top will be enough to elevate the flavor of about 1000 recipes like you've never tasted them before.
After years of ordering cinnamon with only one hitch, when I'd ordered toasted coconut fIakes, I was issued a customs duty that I happily paid (23.68 euros) As before the customs duty exceeded the price of the commodity, but in the long run, it is still a lot cheaper than paying for similar products in France.
I love the product but it would be nice to have available in larger quantities and lower price point.