配送と返品

当社は、セイロン(スリランカ)から純粋に直送された製品を、収穫後数日以内に世界 150 か国に発送します。

商品をショッピングカートに追加し、国を選択して、お住まいの国への配送料金をご確認ください。

ぜひご利用ください 配送料金計算ツール あなたの国に発送できるかどうかを確認します。

ご注文をいただいた後、2営業日以内にオンライン追跡情報をメールでお送りします。お客様の税関で保留されない限り、商品は3~7営業日以内にお客様のご自宅までお届けいたします。

Druera に注文を行うことにより、お客様は以下の当社のポリシーを読み、同意したものとみなされます。

配送方法: Druera は、ご注文の発送に FedEx、DHL、または UPS のいずれかを選択します。

配送料: 各発送の料金は、梱包を含む発送物の重量に基づいて決まります。

地方自治体が課す税金、関税、通関手数料はお客様の責任となりますのでご了承ください。

海外からのお客様は、ご注文に関連するすべての現地輸入手数料および関税についてご負担いただきます。ご注文前に、適用される税金、関税、通関手続きの遅延について、現地当局にご確認ください。当社はこれらの手数料や遅延について一切責任を負いません。

一部の国では特定の輸入品が制限されており、中には輸入が全面的に禁止されているものもあります。ご注文前に、お住まいの地域の当局にご確認ください。

輸入規制により商品が返送された場合、商品代金は返金いたしますが、送料および手数料は返金いたしかねます。税関職員が輸入規制対象商品を没収するケースもあり、その場合は商品代金および送料および手数料を返金いたしかねます。

キャンセルポリシー

DRUERAは、お客様に可能な限り迅速なサービスを提供することを目標としています。この目標を達成するため、ご注文は受領後すぐに自動的に処理されます。現時点ではご注文をキャンセルできることを保証できませんのでご了承ください。

ご注文をキャンセルされるお客様は、ご注文から1時間以内にキャンセル手続きをされることをお勧めします。この時間内にキャンセルされない場合、ご注文はすでに発送されている可能性があります。

返品規則

お客様の満足は私たちの最大の目標です。Drueraでのご体験をお楽しみいただければ幸いです。ただし、 何らかの理由で製品にご満足いただけない場合は、 sales@druera.com 商品到着後30日以内に 返品承認。承認されると、返品承認番号が発行されます。承認されていない返品や受け取りを拒否された商品は、返金の対象となりません。

返品に際し、当社側で発生した送料、その他の配送関連関税、その他の税金も返金額から差し引かれます。商品は未使用の元の梱包で梱包し、送料を前払いの上、当社までご返送ください。「販売元へ返品」と明記の上、箱にご記入ください。

返品を受領次第、商品代金のみをクレジットカードに返金いたします。元の送料および返送にかかる送料は返金できませんのでご了承ください。食品および飲料は生鮮品のため、返品および返金はできません。承認後1週間以内にご返送いただけない場合、返品をお断りする権利を留保いたします。返品を拒否された商品は返金されませんのでご了承ください。

バックオーダー

ご注文いただいた商品が在庫切れの場合、取り寄せとなります。入荷次第、送料無料にて発送いたします。商品が一定期間入手できない場合(または 2 週間以上入手できない場合)、当社はバックオーダー商品をキャンセルし、入手できない商品の代金を返金する権利を留保します。

バックオーダーによりご注文が複数回に分けて発送される場合、当社は最初のご注文に続くすべての発送の通常地上配送料を負担します(海外からのご注文は除く)。

注文処理に関する問題

Drueraでは、お客様のご注文をできる限り迅速に処理することに尽力しております。ご注文の処理が遅れる可能性がある要因には、以下のものがあります。

  • クレジットカード
    クレジットカードの処理に問題が発生した場合、当社はお客様にご連絡いたします。合理的な時間内にご返答いただけない場合、ご注文に関して当社は責任を負いかねます。
  • お届け先の住所
    (提供された住所が不完全または不正確である可能性があります。あるいは、私書箱の住所のみが提供されている可能性があります)

ご注文の処理が何らかの理由で遅れる場合は、必ずご連絡いたします。

さらに詳しい説明が必要な場合は、お気軽にお問い合わせください。

感謝申し上げます

ドゥルーエラ

電話番号: +1 844 437 8372

Based on 4214 reviews
92%
(3863)
6%
(235)
1%
(48)
1%
(22)
1%
(46)
Ceylon Cinnamon

The product is phenomenal. Minimal processing, very pure.
The service was also great, I didn’t my order (mailing service mistake) and they immediately replaced the items at no cost. Didn’t have to call, just sent an email and they took care of it.
I’ll keep buying.

K
Ceylon Cinnamon Powder
Kenneth J. (United States)
Great Quality and Safe

I looked for ground cinnamon that had good flavor and could document that the cinnamon was.safe, meaning that it had no heavy metals. Druera met that standard. The cinnamon is slightly lighter in color than other ones I have used but the flavor is great. Glad I switched.

O
Ceylon Cinnamon Powder
Oscar P. (United States)
Excellent quality cinnamon powder.

The flavor of this Ceylon cinnamon powder is simply out of this world. It has a nice and subtle flavor that will make any of your recipes taste even better.

Très bon thé, livraison rapide. Je recommande.

المنتج جيد لكن شركة الشحن سيئة

منتجاتكم جيدة لكن اختياركم لشركة دي اتش ال اختيار سيء جدا حيث ان هذه الشركة تأخذ رسوم اخرى غير الجمركية وغير فهي الشحن ممايجعل سلعتكم تكون عالية السعر وانا اقترح عليكم شركة سمسا فهي شركة محترمه وبسبب شركة الشحن اعطيكم نجمتين فقط

R
Turmeric Powder
Rin G. (United States)
So fragrant

So fresh

M
Silver Tips Tea
Milan (Panama)
Great Taste, Premium Quality

Definitely ordering again. The tea has amazing taste, I love drinking it in the morning.

Thank you so much for your wonderful review! We’re delighted to hear you enjoy our Silver Tips Tea in the morning. ✨

Silver Tips isn’t just delicious — it naturally contains more antioxidants than Green Tea, making it one of the finest and most beneficial teas you can sip. We truly appreciate your support and look forward to serving you again!

S
Ceylon Cinnamon Powder
Susan C. (United States)
Cinnamon products and cashews

I’m extremely pleased with the quality and taste of all of the cinnamon products, as well as the other spices and oils. Not only are they some of the safest products available, but they’re truly delicious. Also, the salted cashews and curry leaves cashews are incredible and they’re so large and fresh! In addition, Angelina was very helpful and professional in answering my questions.

T
Ceylon Cinnamon Sticks
Tricia (Canada)
Excellent!

This is the most delicious cinnamon. I put it on my coffee every morning, and can’t imagine going back to the old “Cassia“ type of cinnamon. I bought the cinnamon sticks, hoping that I could grind them fresh every morning to maintain the most flavour. The cinnamon is much more delicate and brittle than cassia cinnamon, and I am unable to grind it finely enough. I am now ordering the powdered variety for my coffee, and I’m very excited to receive it.

D
Oolong Tea Bags
Debbie D. (United States)
A little confused

I liked the taste of the tea very much, but I thought I was ordering oolong tea but when it arrived the container read "Oolong, 100 percent Natural Ceylon Tea". After doing some research, I found that oolong and Ceylon teas are too very different teas. So I don't really know what I'm drinking which is a little disturbing.

I completely understand your confusion, and I'm glad you reached out! Let me clarify what you're drinking.

You are drinking oolong tea - there's no mystery here. The label 'Oolong, 100 percent Natural Ceylon Tea' is actually perfectly accurate. Here's why:

Oolong = the processing method (semi-oxidized tea, between green and black tea)
Ceylon = the geographic origin (tea grown in Sri Lanka)

All true teas - whether white, green, oolong, or black - come from the same plant species (Camellia sinensis). The difference is how they're processed:

Black teas are fully oxidized
White teas are minimally oxidized
Oolong teas are semi-oxidized (in between)

So your tea is oolong-style tea made from Ceylon-grown leaves. It's authentic oolong, just produced in Sri Lanka rather than China or Taiwan where oolong originated.

Think of it like champagne-method sparkling wine from California - it's still made using the champagne method, just from a different region. You're getting genuine oolong tea with the unique terroir of Ceylon tea leaves.

You're drinking exactly what you ordered - nothing to be disturbed about! Glad you enjoyed the taste!

G
Ceylon Cinnamon Powder
G. (United States)
Real Cinnamon

You get what you pay for and this is the best.

P
Ceylon Cinnamon Powder
Patricia T. (United States)
Delicious!

Try it and compare to your existing cinnamon. You’ll end up throwing the old one in the trash.

M
Ceylon Cinnamon Powder
Maureen L. (Mexico)
Very smooth, very tasty!

I've tried several brands of Ceylon Cinnamon and I have to say this one is the best so far.

Finally a Safe Ceylon Cinnamon

I use Ceylon cinnamon to help
keep my blood sugar in check. So researched like crazy to find one that is toxin-free. This brand is it. Plus the shipping is very fast. You can’t go wrong.

V
Ceylon Cinnamon Powder
Vanyöska (Mexico)
Safe & Great Taste!

I initially researched to find a Ceylon cinnamon that is safe - free of arsenic and heavy metals. I was willing to put up with it not having a potent taste.
But what a surprise!
This safe Ceylon cinnamon is safe - and as a bonus, its taste is potent and great! A win-win.

D
Ceylon Cinnamon Powder
DOUGLAS M. (Canada)
good product fast shipping

the product arrived as promised in just a few days. After using the cinnamon powder in baking i am suitable impressed. I will definitely purchase this product again in the future

W
Dimbula Curls Tea
Wayne P. (United States)
Great company

Purchased this tea for my wife for her birthday. She drinks tea daily and loved the flavor of this tea. The tea leaves were fresh and aromatic.

Excellent product. Great customer service.

First class product with prompt delivery. Can’t fault it.

K
Turmeric Supplements
KIM S. (United States)

Turmeric Supplements

3rd time reordering

We love these cashews and have reordered them 3 times… 2 lbs then 4 lbs then 6 lbs. They are the bomb!

Curry Leaves Cashew Nuts are a must-try if you like exotic flavors. They are a mixture of Cashew Nuts, Curry Leaves, Salt, Chili powder, and Vegetable Oil. Only Sri Lanka produces this exotic indulgence.

J
Ceylon Cinnamon Powder
Jonah P. (United States)
Grateful

Great cinnamon. Will be buying again!

L
Turmeric Supplements
Linda W. (United Kingdom)
Great service

Excellent customer service, prompt delivery. Products seem to be very high quality.

B
Ceylon Cinnamon & Green Tea Bags
Barri M. (United States)
Mysterious material

I was very disappointed to receive the tea in plastic - polyester bags and in a plastic container. I will not put polyester in hot water then drink it!

Soilon tea bags are made from Soilon, a biodegradable, plant-based material from corn or sugarcane, which is then polymerized into a plastic-like fiber. This results in a material that looks like plastic but is designed to be an eco-friendly, and 100% bio degradable material.

O
Samahan Tea
Orly E. (Israel)
Love this tea

Found this tea at my parents house a few years ago as my brother brought it from Sri Lanka, since then I looked it up everywhere, couldn’t find it so lately I’ve ordered 2 of the 100 sachets boxes
I drink it most days sometimes twice a day
Absolutely love it

Wish it was less expensive and that the shipping would be cheaper and that I could find it in my country

cinnamon toothpicks

Perfect cinnamon flavor with a hint of appropriate heat. I love the solid wood, smooth feel of the toothpicks. No splinters.