运输和退货

我们在收获后的几天内将纯正的锡兰(斯里兰卡)产品运送到全球 150 个国家。

请将产品添加到购物车并选择您的国家/地区,以查看到您所在国家/地区的运费。

请使用我们的 运费计算器 检查我们是否运送到您的国家。

订单下单后,我们将在两个工作日内通过电子邮件向您发送在线追踪信息。如无海关扣留,货物将在3-7个工作日内送达。

通过向 Druera 下订单,您承认您已阅读并同意以下政策。

送货方式:Druera 将选择 FedEx、DHL 或 UPS 来运送您的订单。

运费:每批货物的费用将根据货物的重量(包括包装)计算。

请注意,您有责任缴纳当地政府可能征收的任何税款、关税或海关费用。

国际客户需自行承担订单相关的所有当地进口费用和关税。请在下单前咨询当地政府部门,了解适用的税费、关税以及海关延误情况。我们对任何此类费用或延误概不负责。

一些国家/地区限制某些进口商品,甚至完全禁止进口。请在下单前咨询当地政府部门。

如果商品因进口限制而退回,我们可以退还商品费用,但无法退还运费和手续费。在某些情况下,海关官员会没收受限制的商品,届时我们将无法退还商品或运费和手续费。

取消政策

DRUERA 的目标是为客户提供尽可能快捷的服务。为了实现此目标,订单会在收到后立即自动处理。我们目前无法保证能够取消您的订单。

我们建议所有希望取消订单的客人在下单后一小时内取消订单。如果您的订单未在此时间内取消,则订单可能已在配送途中。

退货政策

客户满意度是我们的首要目标。希望您在 Druera 享受愉快的体验。但是,如果 如果您因任何原因对产品不满意,请发送电子邮件至 sales@druera.com 收到商品后 30 天内提出要求 退货授权。一旦获得批准,您将获得一个退货授权号。未经授权的退货和拒收的商品将不予退款。

退货产生的运费、其他运输相关关税和/或其他税费也将从您的退款中扣除。请将商品装入原包装(未使用),并连同您预付的运费一起寄回给我们。请在包装盒上标注“退回供应商”。

收到退货后,我们仅会将商品价格退还至您的信用卡。请注意,原始运费和退货运费均不予退还。由于食品和/或饮料易腐烂,所有商品均不可退货,也不予退款。我们保留拒绝在授权后一周内未退回的退货的权利。请注意,拒收的商品将不予退款。

缺货

如果您订单中的商品缺货/缺货,我们将为您补货。商品到货后,我们将立即免费发货。如果商品在一段不确定的时间内无法提供(或者超过 2 周无法提供),我们保留取消缺货商品并退还无法提供商品费用的权利。

如果因缺货导致您的订单分多次发货,我们将对原始订单之后的所有货物支付常规地面运费(国际订单除外)。

订单处理问题

Druera 致力于尽快处理您的订单。以下因素可能会延迟订单处理:

  • 信用卡
    如果您的信用卡处理出现问题,我们将尝试与您联系。如果我们未在合理时间内收到回复,我们将不承担该订单的责任。
  • 收件地址
    (您提供的地址可能不完整或不正确,或者您只向我们提供了邮政信箱地址)

如果您的订单处理出现任何延迟,我们将始终与您联系。

如果您需要任何进一步的说明,请与我们联系。

感谢您

德鲁埃拉

电话: +1 844 437 8372

Based on 4214 reviews
92%
(3863)
6%
(235)
1%
(48)
1%
(22)
1%
(46)
Ceylon Cinnamon

The product is phenomenal. Minimal processing, very pure.
The service was also great, I didn’t my order (mailing service mistake) and they immediately replaced the items at no cost. Didn’t have to call, just sent an email and they took care of it.
I’ll keep buying.

K
Ceylon Cinnamon Powder
Kenneth J. (United States)
Great Quality and Safe

I looked for ground cinnamon that had good flavor and could document that the cinnamon was.safe, meaning that it had no heavy metals. Druera met that standard. The cinnamon is slightly lighter in color than other ones I have used but the flavor is great. Glad I switched.

O
Ceylon Cinnamon Powder
Oscar P. (United States)
Excellent quality cinnamon powder.

The flavor of this Ceylon cinnamon powder is simply out of this world. It has a nice and subtle flavor that will make any of your recipes taste even better.

Très bon thé, livraison rapide. Je recommande.

المنتج جيد لكن شركة الشحن سيئة

منتجاتكم جيدة لكن اختياركم لشركة دي اتش ال اختيار سيء جدا حيث ان هذه الشركة تأخذ رسوم اخرى غير الجمركية وغير فهي الشحن ممايجعل سلعتكم تكون عالية السعر وانا اقترح عليكم شركة سمسا فهي شركة محترمه وبسبب شركة الشحن اعطيكم نجمتين فقط

R
Turmeric Powder
Rin G. (United States)
So fragrant

So fresh

M
Silver Tips Tea
Milan (Panama)
Great Taste, Premium Quality

Definitely ordering again. The tea has amazing taste, I love drinking it in the morning.

Thank you so much for your wonderful review! We’re delighted to hear you enjoy our Silver Tips Tea in the morning. ✨

Silver Tips isn’t just delicious — it naturally contains more antioxidants than Green Tea, making it one of the finest and most beneficial teas you can sip. We truly appreciate your support and look forward to serving you again!

S
Ceylon Cinnamon Powder
Susan C. (United States)
Cinnamon products and cashews

I’m extremely pleased with the quality and taste of all of the cinnamon products, as well as the other spices and oils. Not only are they some of the safest products available, but they’re truly delicious. Also, the salted cashews and curry leaves cashews are incredible and they’re so large and fresh! In addition, Angelina was very helpful and professional in answering my questions.

T
Ceylon Cinnamon Sticks
Tricia (Canada)
Excellent!

This is the most delicious cinnamon. I put it on my coffee every morning, and can’t imagine going back to the old “Cassia“ type of cinnamon. I bought the cinnamon sticks, hoping that I could grind them fresh every morning to maintain the most flavour. The cinnamon is much more delicate and brittle than cassia cinnamon, and I am unable to grind it finely enough. I am now ordering the powdered variety for my coffee, and I’m very excited to receive it.

D
Oolong Tea Bags
Debbie D. (United States)
A little confused

I liked the taste of the tea very much, but I thought I was ordering oolong tea but when it arrived the container read "Oolong, 100 percent Natural Ceylon Tea". After doing some research, I found that oolong and Ceylon teas are too very different teas. So I don't really know what I'm drinking which is a little disturbing.

I completely understand your confusion, and I'm glad you reached out! Let me clarify what you're drinking.

You are drinking oolong tea - there's no mystery here. The label 'Oolong, 100 percent Natural Ceylon Tea' is actually perfectly accurate. Here's why:

Oolong = the processing method (semi-oxidized tea, between green and black tea)
Ceylon = the geographic origin (tea grown in Sri Lanka)

All true teas - whether white, green, oolong, or black - come from the same plant species (Camellia sinensis). The difference is how they're processed:

Black teas are fully oxidized
White teas are minimally oxidized
Oolong teas are semi-oxidized (in between)

So your tea is oolong-style tea made from Ceylon-grown leaves. It's authentic oolong, just produced in Sri Lanka rather than China or Taiwan where oolong originated.

Think of it like champagne-method sparkling wine from California - it's still made using the champagne method, just from a different region. You're getting genuine oolong tea with the unique terroir of Ceylon tea leaves.

You're drinking exactly what you ordered - nothing to be disturbed about! Glad you enjoyed the taste!

G
Ceylon Cinnamon Powder
G. (United States)
Real Cinnamon

You get what you pay for and this is the best.

P
Ceylon Cinnamon Powder
Patricia T. (United States)
Delicious!

Try it and compare to your existing cinnamon. You’ll end up throwing the old one in the trash.

M
Ceylon Cinnamon Powder
Maureen L. (Mexico)
Very smooth, very tasty!

I've tried several brands of Ceylon Cinnamon and I have to say this one is the best so far.

Finally a Safe Ceylon Cinnamon

I use Ceylon cinnamon to help
keep my blood sugar in check. So researched like crazy to find one that is toxin-free. This brand is it. Plus the shipping is very fast. You can’t go wrong.

V
Ceylon Cinnamon Powder
Vanyöska (Mexico)
Safe & Great Taste!

I initially researched to find a Ceylon cinnamon that is safe - free of arsenic and heavy metals. I was willing to put up with it not having a potent taste.
But what a surprise!
This safe Ceylon cinnamon is safe - and as a bonus, its taste is potent and great! A win-win.

D
Ceylon Cinnamon Powder
DOUGLAS M. (Canada)
good product fast shipping

the product arrived as promised in just a few days. After using the cinnamon powder in baking i am suitable impressed. I will definitely purchase this product again in the future

W
Dimbula Curls Tea
Wayne P. (United States)
Great company

Purchased this tea for my wife for her birthday. She drinks tea daily and loved the flavor of this tea. The tea leaves were fresh and aromatic.

Excellent product. Great customer service.

First class product with prompt delivery. Can’t fault it.

K
Turmeric Supplements
KIM S. (United States)

Turmeric Supplements

3rd time reordering

We love these cashews and have reordered them 3 times… 2 lbs then 4 lbs then 6 lbs. They are the bomb!

Curry Leaves Cashew Nuts are a must-try if you like exotic flavors. They are a mixture of Cashew Nuts, Curry Leaves, Salt, Chili powder, and Vegetable Oil. Only Sri Lanka produces this exotic indulgence.

J
Ceylon Cinnamon Powder
Jonah P. (United States)
Grateful

Great cinnamon. Will be buying again!

L
Turmeric Supplements
Linda W. (United Kingdom)
Great service

Excellent customer service, prompt delivery. Products seem to be very high quality.

B
Ceylon Cinnamon & Green Tea Bags
Barri M. (United States)
Mysterious material

I was very disappointed to receive the tea in plastic - polyester bags and in a plastic container. I will not put polyester in hot water then drink it!

Soilon tea bags are made from Soilon, a biodegradable, plant-based material from corn or sugarcane, which is then polymerized into a plastic-like fiber. This results in a material that looks like plastic but is designed to be an eco-friendly, and 100% bio degradable material.

O
Samahan Tea
Orly E. (Israel)
Love this tea

Found this tea at my parents house a few years ago as my brother brought it from Sri Lanka, since then I looked it up everywhere, couldn’t find it so lately I’ve ordered 2 of the 100 sachets boxes
I drink it most days sometimes twice a day
Absolutely love it

Wish it was less expensive and that the shipping would be cheaper and that I could find it in my country

cinnamon toothpicks

Perfect cinnamon flavor with a hint of appropriate heat. I love the solid wood, smooth feel of the toothpicks. No splinters.