运输和退货

我们在收获后几天内将纯正的锡兰(斯里兰卡)产品运送到全球 240 个国家。

您可以通过将产品添加到购物车并选择国家来查看到您所在国家/地区的运费。

一旦下订单,我们将在两个工作日内通过电子邮件向您发送在线跟踪信息。如果货物未被海关扣留,则将在 3 - 7 个工作日内送达您家门口。

通过向 Druera 下订单,您承认您已阅读并同意我们以下政策。

送货方式:Druera 将选择 FedEx、DHL 或 UPS 来运送您的订单。

运费:每批货物的费用将根据货物的重量(包括包装)计算。

我们可将您的订单运送至购物车中列出的 240 个国家/地区。请记住,您需承担当地政府征收的任何税费、关税或海关费用。

国际客户需承担订单相关的所有当地进口费用和关税。下订单前,请向当地政府查询适用的税费、关税和/或海关延误。我们对任何此类费用或延误概不负责。

有些国家限制某些进口商品,有些则完全禁止进口。请在下订单前咨询当地政府部门。

如果商品因进口限制而退回给我们,我们可以退还商品费用,但无法退还运费和手续费。在某些情况下,海关官员会没收受限制的商品,我们无法退还商品或运费和手续费。

取消政策

Druera 的目标是为客户提供尽可能快捷的服务。为了实现这一目标,订单在收到后会立即自动处理。我们目前无法保证能够取消您的订单。

我们建议所有想要取消订单的客人在最初下单后一小时内取消订单。如果您的订单在此时间范围内未取消,则订单可能已在运送途中。

退货政策

客户满意度是我们的主要目标。我们希望您在 Druera 享受愉快的体验。但是,如果您出于某种原因对产品不满意,请发送电子邮件至 sales@druera.com 在收到商品后 30 天内申请退货授权。一旦获得批准,您将获得退货授权号。未经授权的退货和拒收的商品将不予退款。

运费、其他运输相关关税和/或我们因退货而产生的其他税费也将从您的退款中扣除。请将商品装入原包装(未使用)中,并将其连同您预付的运费一起寄回给我们。在包装盒上标记“退回给供应商”。

收到退货后,我们只会将商品费用退还到您的信用卡中。请注意,原始运费和退货运费均不可退还。由于食品和/或饮料易腐烂,因此所有食品和/或饮料均不可退货和退款。我们保留拒绝在授权后一周内未寄回的退货的权利。请注意,拒绝发货的商品将不予退款。

缺货

如果您订购的商品缺货,我们将延期交货。一旦这些商品到货,我们将免费发货给您。如果商品在一段不确定的时间内无法提供(或者无法提供超过 2 周),我们保留取消缺货商品并退还无法提供商品的费用的权利。

如果因缺货导致您的订单分多次发货,我们将对原始订单之后的所有货物支付常规地面运费(国际订单除外)。

订单处理问题

Druera 致力于尽快处理您的订单。可能会延迟订单处理的一些因素包括:

  • 信用卡
    如果处理您的信用卡时出现问题,我们将尝试与您联系。如果我们在合理的时间内未收到回复,我们不对订单承担任何责任。
  • 收件地址
    (提供的地址可能不完整或不正确,或者您只给了我们一个邮政信箱地址)

如果您的订单处理出现任何延迟,我们将始终与您联系。

如果您需要任何进一步的说明,请与我们联系。

感谢您

德鲁埃拉

电话: +1 844 437 8372

Based on 3988 reviews
92%
(3657)
6%
(225)
1%
(47)
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(20)
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(39)
K
Ceylon Cinnamon Powder
Ken W. (United States)
A good product and very fast delivery...

A good product and very fast delivery.Only problem I have is that I was under the impression all costs were up front and the last 2 deliveries had charges on delivery.

j
Ceylon Cinnamon Sticks
james m. (United States)
taste good

Going to order more

B
Ceylon Cinnamon Powder
Brooke N. (United States)
Best cinnamon I’ve tried!

Feather light in the fresh ground cinnamon I had no idea what I was missing u til now!

B
Ceylon Cinnamon & Green Tea Bags
Bruce R. (United States)
Healthy tea

Thank you so much for making this very heathy tea

D
Pure Ceylon Cinnamon Tea Bags
David F. (United States)
Relaxing tea

This tea is very refreshing and delicious, I enjoy it in the evening just before bed.

l
Ceylon Cinnamon Powder
lYNN w. (United States)
Delicious Cinnamon

I was looking for "Real" cinnamon and you delivered on it.

J
Golden Tips Tea Bags
Johnathan B. (United States)
Golden tips

These teabags arrived neatly pack with fresh golden tips inside. I really enjoy drinking cinnamon tea while adding a bag of golden tips. Golden tips have many health benefits for our bodies. I chose to buy from DRUERA because all of their products are always fresh and shipped immediately to my home!

M
Devilled Cashew Nuts
Maryann R. (United States)
very tasty

slight bite but not too spicy

Capsules and bulk cinnamon

I ordered the capsules and the bulk cinnamon and love them both. The capsules are easy tobtake and has kept my bloodwork in normal range. We love the taste of the cinnamonon everything we use it on. A bit lighter taste and without the bitter taste of the kind we used for years. Knowing this cinnamon is free of metals and other undesired substances is a real health plus.

K
Ceylon Cinnamon Powder
Kimbra G. (United States)

Ceylon Cinnamon Powder

M
Ceylon Cinnamon Powder
Mike (United States)
Fine texture and smooth taste

This cinnamon is the real deal. It has a fine texture and a smooth cinnamon taste. I use this in my morning coffee. I put a teaspoon in my daily workout ‘green’ drink I love the taste and will be purchasing this again.

J
Ceylon Cinnamon Powder
Johnathan B. (United States)
Cinnamon powder

We always purchase our cinnamon from Drruera! It always arrives fresh and well packaged. We use cinnamon in our teas, snacks, and some dishes. You can’t beat the quality of this cinnamon. Give it a try! You won’t be disappointed!

Lots of sticks for the price with all the flavor as expected.

Perfect! I love that it's not fake. The taste is remarkable.

J
Devilled Cashew Nuts
Johnathan B. (United States)
Love these cashews!

This is my second time ordering these cashews. First off, they are very fresh and have a mixed flavor of heat and light salt. Every time I order a batch, they disappear within a few days. They’re not overly spicy where you can’t eat them, more of a perfect blend. I highly recommend trying these. Druera always provides excellent service and ships orders on time!

T
Ceylon Cinnamon Powder
Tric (Australia)
Excellent

I love the cinnamon especially, and the cinnamon sticks that I still have from a previous order is also enjoyed by my parrot! :)

R
Cumin Shaker
Robert J. (Canada)
Execellent

Much better than the cumin I buy at our local co-op

R
Oolong Tea
Robert J. (Canada)
execellent

..

D
Ceylon Cinnamon Powder
Dana G. (United States)

Ceylon Cinnamon Powder

B
Ceylon Cinnamon Powder
BeFong D. (United States)

best i ever had

N
Young Hyson Tea
Norma B. (United States)
Love it

♥️

ceylon cinnamon sticks

These cinnamon sticks are a great addition to your tea or coffee. I enjoyed using them and the great taste. They are 100% pure. Thank you.

C
Pure Ceylon Cinnamon Tea Bags
Cris C. (United States)
Cinnamon Tea bags

These make the perfect cup of tea! I use two bags for the extra cinnamon taste. It’s my go-to on a chilly day or when I’m winding down for bed.

This has been my go to for turmeric for quite some time, but this last time I got it, it wasn’t the same that it had been. Tastes totally different; kind of odd actually, and doesn’t seem to have much effectiveness if any.
Probably last time I order this.

Trusted seller ***** I recommend it ***** Everything is perfect

Smooth transaction and fast delivery. Items as described. Great and reliable seller. 100% recommend! Very happy!